Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (512)258-1155
Do I need an appointment?
Appointments for each pet are strongly preferred.
Patients are seen in the following order:
We do understand that you can’t plan when your pet will be sick. For that reason we are happy to see a pet with an urgent need as a “work-in” between our scheduled appointments. Wait times vary and can be as quick as 30 minutes or a long wait up to 1-2 hours to see a veterinarian. Please note we do triage all sick or injured pets on arrival (scheduled or walk-in) to assess the seriousness of their condition. Any critically ill pet will be seen first.
For scheduled appointments please let us know if you are on a tight schedule and we will do everything we can to make sure we are on schedule for your visit.
May I drop off my pet for services?
We are happy to make drop off appointments Monday - Friday for all current patients for routine services. Pets will need to arrive before 9:00am and may need to stay until the end of the workday. Drop offs are limited for each doctor so make sure to call and schedule the drop off appointment. Please visit our Forms page, print and fill out the drop off form to bring with your pet to the visit. EVERY drop off is required to have this form completed. We are happy to provide the form when you arrive so please allow 5-10 minutes in your schedule to fill out paperwork.
What forms of payment do you accept?
Cash, Check, Visa, MasterCard, American Express and Care Credit
Can I make payments?
Full payment is required at time of service.
Ill pets or unexpected pet emergencies can lead to unplanned large expenses. Care Credit is an option for individuals in this situation. Please their website to learn more.
Can I refill my pet's prescription?
Patients with a current examination on file are allowed to call in prescriptions to be refilled for picked up. We are happy to mail prescriptions for non-controlled drugs for a small fee. Our veterinary staff reviews all requests and we ask to please allow 24 hours notice on all prescriptions with the exception of Heartworm and Flea Prevention.
Do you do health Certificates?
Any doctor on Staff can complete domestic Health Certificates.
Dr Wendy Walden is currently the only veterinarian who is USDA accredited to complete International Health Certificates. Please be aware that International Health Certificates generally have a long list of requirements and require extensive planning and time. For travel to some countries it can be a 4-6 months process to complete requirements for the Certificate. Airline and Travel arrangements are the responsibilities of the pet owner but Dr Walden will complete or help a client complete all the necessary paperwork and veterinary examinations to obtain the International Health Certificate. Prices range on International Health Certificates depending on the final destination of the pet and an appointment with Dr Walden is required. To look up requirements for travel and relocation for pets internationally please visit the USDA page.
Why do I need an annual examination by a veterinarian to receive vaccinations or medications?
State Law requires veterinarians to maintain a valid doctor-patient relationship” before offering advice, prescribe medications, perform treatments and give vaccinations. Vaccinating a pet or prescribing medications without having knowledge of the pet’s current state of health is a violation of state board regulations and will put a veterinarian’s license at risk.
Does my pet need a Rabies Vaccination?
Texas state law requires pets to be vaccinated for Rabies. Rabies is a fatal disease to all mammals including humans. Texas is a state that frequently sees positive wildlife and domestic pets for Rabies. In 2014 Texas reported over 1,000 cases of positive cases of animals with rabies in skunks, foxes, bats, coyotes, Raccoons, dogs, cats, cows, horses and a few other wildlife species.
Please visit with our veterinarians about any concerns you have about vaccinating your pet.
What is Leptospirosis and why do we vaccinate for it?
Leptospirosis is a bacteria spread through the urine of infected animals including but not limited to: Wildlife such as skunks, deer, opossums raccoons, rodents, cattle, horses, pigs, and dogs. The bacteria, which can get into water or soil can survive there for weeks to months. Pets are exposed to this bacterium by contact with infected soil or water. Most commonly, pets are exposed by drinking from water sources that are infected such as pooling water after rains. Pets that become ill with Leptospirosis usually show flu like symptoms such as: loss of appetite, vomiting, diarrhea, fever, dehydration, weakness, depression and lethargy. Pets can develop liver and kidney failure from this infection, which can be fatal. Treatment usually requires hospitalization over several days.
Can I give my pet over the counter medications such as Aspirin?
There are some medications that can be purchased over the counter that are safe for pets at the same time there are many that are TOXIC to pets. We recommend that you contact us to discuss your pet's symptoms prior to administering any medications as they can cause worsening of symptoms and/or interfere with treatment provided by a veterinarian.